Colts A To Z Guide | Indianapolis Colts – www.colts.com

A To Z Guide

A

Accessible Seating

  • Lucas Oil Stadium has accessible seating located in each price level. This seating is subject to availability. For detailed information regarding ticket availability, please call Colts Ticket Office at (317)297-7000. On game day, please call (317)262-3389.
  • Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability.
  • Accessibility Info
  • Accessibility at Lucas Oil Stadium

Advertising and Promotions

Alcohol Policy

  • Indianapolis Colts guests are encouraged to drink responsibly. Guests must be 21 years of age or older to purchase and consume alcohol. Valid government issued picture identification is necessary to purchase any alcoholic beverages. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of stadium management.
  • Guests will not be allowed to enter Lucas Oil Stadium if visibly intoxicated. Intoxicated and/or disorderly behavior may result in ejection from Lucas Oil Stadium without refund.
  • All guests are required to show valid identification and proof of age when purchasing alcoholic beverages
  • Limit of two (2) alcoholic beverages maximum will be sold per visit to the concession stand.
  • State Law prohibits alcohol to be carried into or out of ticket taking check points.
  • Alcohol sales will end no later than the conclusion of the 3rd (third) quarter throughout Lucas Oil Stadium.
  • Violations of the alcohol policy may result in ejection, arrest and/or loss of ticket privileges.

Animals

  • Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourage guests with assistive animals to contact Lucas Oil Stadium at 317-262-8600 in advance of the event in order to most appropriately accommodate the needs of the guest and their animal.

App Assistance

  • The Colts mobile app provides guests with a full range of team and stadium-related information such as mobile ticketing, and exclusive Colts content. For help downloading or using the apps, please find one of the Red-Vested Mobile Team Members located outside the stadium or visit Guest Services on the Main or Upper concourses.
  • Colts Official App

Assistive Listening Devices (ALD)

  • Assistive Listening Devices are available during all major events. Please visit any of the Guest Services kiosks located throughout the stadium for assistance.

Autographs

  • Lucas Oil Stadium does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location. Autographs are rarely available on Colts game-days. We encourage Colts fans to attend the various events with player accessibility such as Colts Training Camp.

Automated Teller Machines (ATMs)

  • Huntington Bank had furnished Lucas Oil Stadium with six (6) ATMs located at each gate on Street Level and two ATMs on the Terrace Level.

Away Game Tickets

  • As a visiting team, the Colts receive a very limited number of tickets for each away game, which are used by Colts personnel. Therefore, we are unable to sell away game tickets. We suggest that you contact the ticket office of the host city for availability. You can also visit NFL Ticket Exchange online at www.nfl.com/ticketexchange. Please note; prices on the NFL Ticket Exchange may exceed face value.

B

Baby Changing Stations

  • Baby changing stations can be found in all public restrooms located throughout Lucas Oil Stadium.

Bag Searches

  • All guests will be subject to a search of their person and possessions prior to entering the stadium. All permissible bags per the policy of the event will be permitted into the stadium after a thorough inspection by a Security Representative. Guests should be prepared to open their bags for inspection and may be asked by a Security Representative to shift and possibly remove the contents.

Balloons

  • Balloons are prohibited within Lucas Oil Stadium.

Banners

  • Banners are permitted and welcomed at Lucas Oil Stadium provided they are not offensive or in poor taste. Banners may not obstruct stadium signage or the view of any fans. In addition, poles and/or sticks cannot be used to hold up or support banner or sign. Banners may not be affixed to Lucas Oil Stadium in any way.

Beach Balls and Other Inflatable Items

  • Beach balls and other inflatable items are prohibited within Lucas Oil Stadium.

Bicycles/Bike Racks

  • The Indianapolis Colts & Lucas Oil Stadium encourages guests to utilize bicycle transportation when visiting the stadium Lucas Oil Stadium does have a very limited number of bicycle racks available on a first come, first served basis. Bicycle racks are located outside of the Colts Pro Shop on Capitol Avenue on the NE side of the stadium and on South Street on the NW side of the stadium near Gate #5. Bicycles should not be secured to fences or any other structure on stadium grounds.

Binoculars

  • Binoculars are permitted to be carried into the stadium.

Birthday Buttons

  • If you are attending an Indianapolis Colts home game on your birthday, please visit the nearest Guest Services kiosk located throughout Lucas Oil Stadium! These buttons are encouraged for guests of ALL ages, young and old!

Bottles and Cans

  • Bottles and cans of any kind are prohibited from being brought into the stadium.

Bud Light Responsible Fan

  • Indiana has the best fans in football. And if you’re 21 or older, remember that Responsibility Has Its Rewards. Sign up to be a Bud Light Responsible Fan at Colts home games and always plan for a safe ride home – whether that’s requesting a ride-share service or using a designated driver. Fans 21 years of age or older who pledge to enjoy responsibly and have a safe ride plan will have the chance to be named the Bud Light Responsible Fan of the Game, which includes a chance to win tickets a Colts home game including pre-game sideline passes. For more information, visit the Bud Light Responsible Fan kiosk at Sections 144 and 506. From your friends at Bud Light, the Indianapolis Colts and Centerplate. 

Bud Light Tailgate Tent

  • Visit the Bud Light Tailgate Tent located inside American Family Insurance Touchdown Town. This area included drink specials, special appearances by Horseshoe Legends, the Indianapolis Colts Cheerleaders and more.
  • Featuring $3, 16 oz. Aluminum Bud Light Bottles.
  • Opens 3 hours prior to kickoff and closes 30 minutes prior to kickoff.

C

Cameras

  • Still cameras are permitted inside the Stadium, but lens length is restricted to 6 inches (extended). However, due to NFL policy, video cameras are prohibited.

Charging Stations

  • There are limited charging stations located throughout the stadium, so guests are able to recharge their mobile devices so they can stay connected while at the event.

Cheerleaders

Colts Code Of Conduct

  • Lucas Oil Stadium is dedicated to providing a safe, friendly and clean entertainment experience. Guests who violate the Guest Code of Conduct may be ejected. Lucas Oil Stadium has adopted an escalating scale of enforcement for Guest Code of Conduct violations. Ejections are documented and anyone ejected from the stadium may be banned from future Lucas Oil Stadium events. The purpose of this policy is to help ensure that all Lucas Oil Stadium guests enjoy a positive event day experience.

Concessions

  • The Colts and Centerplate have joined hands with many local and national brands to offer a wide variety of food and beverage choices for our fans. There are 59 permanent concession stands and 90 portable food and beverage stands in Lucas Oil Stadium with more than 500 points of sale. Concessions are open to all fans at the same time as the gates. Non profit groups are encouraged to contact Centerplate if they are interested in raising funds for their organization by working in a concession stand during Colts games at NFPIndy@centerplate.com.

Coolers and Hard-Sides Containers

  • Coolers and hard-sided containers are prohibited at Lucas Oil Stadium.

Credit Cards

  • Lucas Oil Stadium’s ticket office, concession stands and retail stores accept MasterCard, Visa, American Express and Discover credit/debit cards.

D

Directions

  • Lucas Oil Stadium is located at 500 S Capitol Ave, Indianapolis, IN 46225.

Drones

  • For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote controlled aircraft at Lucas Oil Stadium is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

E

Elevators

  • Elevators are located in each quadrant of Lucas Oil Stadium. They are in operation when doors are open until one hour after the conclusion of the game.

Entrances

  • There are four (4) main entrances to Lucas Oil Stadium
  • Lucas Oil Gate - North
  • Huntington Bank Gate - West
  • Colts Gate - South
  • Verizon Gate - East

Escalators

  • Escalators are available in the North and South Plaza areas. These stop at all public levels – Street Level (100-200), Loge Level (300-400) and Terrace Level (500-600).

F

Family Restrooms

  • Family restrooms are available on all levels of Lucas Oil Stadium and are open to all guests.

Fan Mail

  • Letters should be addressed to:
  • (Player/Coach Name)
  • Indianapolis Colts
  • P.O. Box 535000
  • Indianapolis, IN 46253
  • Please note: The Indianapolis Colts Organization is NOT responsible for player/coach fan mail. All mail is delivered directly to player/coach mailboxes and we cannot guarantee you will receive a response, or that your request will be fulfilled.

Field Trespassing

  • Any guest attempting to enter the field or cause objects to enter the field before, during or after a game or event will be subject to criminal prosecution and/or fines.

First Aid

  • There are four (4) satellite First Aid Stations throughout the building. One (1) is located on Street Level across from Section 118, one (1) located on the Loge Level near section 323 and two (2) are located on the Terrace Level near sections 515 and 544. Should you need immediate assistance, please find the nearest security person or user and they will dispatch help to you. The First Aid Office is located on Street Level across from section 145.

First Game Buttons

  • To commemorate a first Indianapolis Colts game, please visit the nearest Guest Services kiosk located throughout Lucas Oil Stadium! These buttons are encouraged for guests of ALL ages, young and old!

G

Game Programs

  • Complimentary game day playbooks will be provided at every guest’s seat. Any issues related to game day playbooks may be reported to any Guest Services Booth.

Gates and Entry Points

  • The gates at Lucas Oil Stadium are open to the public two (2) hours prior to kickoff. There are four main gates surrounding the stadium. All gates are equipped to accommodate persons with disabilities and wheelchairs.
  • Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability.
  • Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop. Please refer to the Parking map for further information.

Guest Code of Conduct

  • Indianapolis Colts fans are the best in the NFL because of their passion, enthusiasm, team support and Hoosier Hospitality. The players, coaches, staff and fans shape the Colts image. We encourage all fans to create a high-energy environment supporting the home team while maintaining a family-oriented atmosphere.
  • The Indianapolis Colts have established Rules of Conduct that will allow everyone in and around Lucas Oil Stadium/parking lots to enjoy all aspects of a National Football League game. We ask that everyone conduct themselves in a manner that does not take away from other’s enjoyment of the game. Any violations of these rules could result in immediate expulsion from the parking lot/stadium and potential revocation of season ticket privileges. These include, but are not limited to:
  • Unauthorized entry onto the playing field or interfering with the progress of any game or event.
  • Refusing to show ticket stub or electronic receipt when asked by a stadium representative
  • Attempting to sit in seats for which you are not ticketed
  • Using foul or abusive language or gestures
  • Threatening other patrons with words and/or actions
  • Fighting
  • Throwing or kicking any object in Lucas Oil Stadium or onto the playing field
  • Interfering with other guests’ ability to enjoy the game
  • Wearing clothing with abusive or vulgar terminology or inappropriate photographs or symbols.
  • Wearing obscene or indecent clothing
  • Displaying obscene or indecent signs
  • Standing on seats or chairs
  • Stepping over chairs from one aisle to another
  • Standing, sitting or loitering in aisles, ramps or other areas of conveyance
  • Placing food or beverages on walls, ledges or overhangs that may spill or drop on guests below
  • Liquor containers, bottles, cans, or coolers (except for guests with special medical or dietary needs)
  • Food not dispensed by Lucas Oil Stadium concessionaires
  • Running or jogging in Lucas Oil Stadium
  • Disorderly conduct
  • Public intoxication
  • Possession or use of drugs
  • Public indecency
  • Obstructing justice
  • Criminal trespass
  • Selling items or tickets on LOS property
  • Distributing or displaying handbills without prior consent
  • Smoking and the use of all tobacco products is strictly prohibited inside of Lucas Oil Stadium and on the exterior balconies. This includes the use of Vapor or E cigarettes and any type of smokeless tobacco. Smoking is only allowed in designated smoking areas outside of Lucas Oil Stadium. Indiana State Law requires all smoking to be outside of the stadium eight feet away from any entry point.

Those observing other guests violating these policies should report the incident to the nearest building representative.

Guest Services

  • The Indianapolis Colts Guest Services staff, along with Lucas Oil Stadium Guest Services personnel, are dedicated to greeting and servicing our customers. Guest Services windows are located on Street Level near sections 121 and 135, Loge Level near section 330 and Terrace Level near sections 519 and 545 of Lucas Oil Stadium. The Guest Services windows open at the same time as the gates and remain open until the conclusion of the game. Fans are advised to visit the Guest Services windows with any questions or to request assistance while in the Stadium. Personnel in the windows are prepared to answer facility, ticketing or future event questions.

H

I

Infants

  • Children 24 months or younger do NOT need a ticket

J

K

L

Lost and Found

  • Lost and found items should be given to a Guest Services staff member. Lost items may be claimed at the Guest Services Kiosk at section 121, which will remain open for 30 minutes after the game as concluded. After each game, the items will be delivered to the Security Office. All items must be claimed within two (2) weeks after the event. Please make appropriate arrangements to retrieve all Lost and Found items. To contact the Security Office, call (317)262-4000.

Lost Parents…Found Children Program

  • Parents and guardians may sign up at any of the Guest Services windows to register their child(ren) to receive a wristband in case they get separated or lost. If you and your child(ren) get separated, please seek the nearest usher, security or Guest Services personnel.

Lucas Oil Stadium Plaza Stage

  • Colts fans are invited to enter the Stadium when gates open to enjoy live music on the Lucas Oil Stage. The stage is located at the North end in Lucas Oil Plaza. Music will end ½ hour before kickoff.

M

Mascots

Mailing Address

  • Administration Indianapolis Colts
  • Attn: (NAME) P.O. Box 535000 Indianapolis, IN 46253
  • Ticket Office Indianapolis Colts
  • Attn: Ticket Office P.O Office 53200 Indianapolis, IN 46253

Medical Devices

  • Fans needing to bring medical devices to the game are welcome to enter through any gate. While medical devices are not subject to the clear bag policy, they will be subject to search at the gates.

Merchandise

  • The Colts Pro is open seven (7) days a week with two great locations; one at the northeast entrance of Lucas Oil Stadium and the other on the second floor of the Circle Centre Mall. During game days, you will find Colts Pro Shop kiosks located throughout Lucas Oil Stadium for all of your Colts gear. You can also visit us online 24/7 at shop.colts.com.

N

Nursing Mothers

  • Lucas Oil Stadium contains a Mamava suite for nursing mothers. The suite is a self-contained, mobile pod with comfortable seating, a fold-down table, interior lighting, an electrical outlet for a breast pump, a USB port and a door that can be locked for privacy. The 4-by-8-foot pod is meant for individual use, but can fit more than one person, such as mothers with babies and other children in tow.
  • The suite is located on Street Level near Section 132 in the southwest corner of the stadium.
  • In addition to the Mamava suite, the Mother’s Room, another stadium location for breastfeeding or pumping, is located on the Loge Level next to the Lucas Oil Stadium administrative offices near Sections 307/407.
  • Nursing mothers can enter the stadium with breast pump supplies at any gate. While breast pumps are not subject to the clear bag policy, they will be subject to search at the gates.

O

Outside Food and Beverage

  • Outside food and beverage is not permitted inside Lucas Oil Stadium. If you attempt to bring food and beverage inside the stadium you will be asked to dispose of it.
  • Centerplate offers a wide variety of food and beverage choices for guests. There are 59 permanent concession stands and 90 portable concession stands with more than 500 points of sale located throughout the stadium. For locations, see our maps on the Concessions page.

P

Parking

  • Downtown Indianapolis offers toughly 70,000 parking spaces to patrons that visit for various events. Maps of downtown and parking options are available at www.indydt.com. Due to limited spaces available to public near Lucas Oil Stadium, please allow sufficient time to get to the stadium on Colts game days.

Playoffs (Pay-As-We-Play)

  • Pay-As-We-Play is an exclusive opportunity that allows season ticket members to secure their seat(s) for the postseason without putting any money down in advance and only be charged for individual games as they are confirmed. If the Colts do not host a home playoff game, the credit card is not charged. Season ticket members will be contacted during the off-season to opt-in to Pay-As-We-Play. Should a season ticket member not with to opt-in to Pay-As-We-Play, additional opportunities to purchase playoff tickets will be available during the season.

Prohibited Items

  • For the protection of our fans, the following items are NOT permitted in Lucas Oil Stadium and cannot be stored or checked by Lucas Oil Stadium personnel.
  • Weapons or fireworks
  • Backpacks or large bags – NFL approved bags only
  • Any object that can be thrown
  • Video cameras
  • Drones
  • Poles/sticks of any kind
  • Liquor containers, bottles, cans, liquid containers and coolers (except for guests with special medical or dietary needs)
  • Food not dispensed by Lucas Oil Stadium concessionaires
  • Objects that obstruct another patron’s view of the playing field boxes and/or other noisemakers
  • Animals (except assistive animals or guests with disabilities)
  • Anything that creates a nuisance or disruption
  • Any object that can be used as a missile
  • Poles, Selfie sticks or sticks of any kind
  • Containers, bottles, cans, liquid containers and coolers (except for guests with special medical or dietary needs)
  • Food/beverages not dispensed by LOS concessionaire
  • Objects that obstruct another guest’s view of the playing surface
  • Artificial noise makers (Horns, whistles, electronic instruments)
  • Animals (except ADA service animals)
  • Anything that creates a nuisance or disruption
  • Any object that can be used as a missile
  • Poles, Selfie sticks or sticks of any kind
  • Containers, bottles, cans, liquid containers and coolers (except for guests with special medical or dietary needs)
  • Food/beverages not dispensed by LOS concessionaire
  • Objects that obstruct another guest’s view of the playing surface
  • Artificial noise makers (Horns, whistles, electronic instruments)
  • Animals (except ADA service animals)
  • Anything that creates a nuisance or disruption
  • Large purses or backpacks
  • Video recorders
  • Cameras with lenses longer than 6 inches
  • Laser pointers
  • Beach balls
  • Promotional items with commercial slogans or identification

Public Safety

  • The Indianapolis Colts and the City of Indianapolis want to keep all fans safe at Colts home games. Please see the FAN CODE OF CONDUCT on the previous page for guidelines on proper behavior and interaction with other fans. Just as air travelers need to know safety procedures each time they take a flight, everyone in the stadium needs to be prepared for potential safety instructions. Please watch the Lucas Oil Stadium evacuation video at www.colts.com/evacuation.

Q

R

Radios

  • Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12” x 6” x 12” and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are encouraged.

Recycling

  • Lucas Oil Stadium is constantly working to improve our recycling efforts with recycling bins conveniently place throughout the stadium for plastic, glass, and aluminum beverage containers. The Colts encourage fans to seek out and toss beverage bottles and cans into the recycling bins located throughout the public concourses, club lounges & suites. With fans participation, Lucas Oil Stadium is recycling nearly 22 percent of all waste to conserve natural resources, save energy and be good environmental stewards.

Re-entry Policy

  • No re-entry. Guests may not exit and reenter the ticket taking area during an Indianapolis Colts game.

Ride Share

  • All guests must use Northbound Illinois Street as their pick-up/drop-off location for Ride Share. To request a ride post game, guests must exit the stadium and walk towards Illinois Street to ensure a smooth pick-up. Guests will be unable to request a ride until they are outside of the geofenced perimeter.

Resale of Tickets/Scalping

  • TBD

Restrooms

  • Public restrooms (men, women, and family) can be found all throughout Lucas Oil Stadium.

Roof

  • Lucas Oil Stadium boasts a retractable roof
  • First of its kind – Superframe Structural System
  • Unique two panel moving design – roof supported on 5 rails
  • Each panel weighs 2.5 million pounds
  • 176,400 square foot opening area
  • Approximate 9-11 minute opening & closing time

S

Security

  • Contact Lucas Oil Stadium Security at (317)262-3444 or you can send a text message to the Guest Assist Text Messaging Service to 317-644-HELP. Type ISSUE (space) LOCATION.

SEE Something, SAY Something

  • Did you see something suspicious on your way to the stadium or at the game? Then say something to local authorities to make it right. To report suspicious activity, call 1-877-226-102.

Smoking Policy

  • Local Ordinance prohibits smoking, the use of e-cigarettes and chew less tobacco in Lucas Oil Stadium. Fans who wish to smoke may go outside at each gate and be at least 10 feet from doors. (Per City County General Ordinance No. 44 Sec. 616-201 effective March 1, 2006)

Social Media

  • Follow Lucas Oil Stadium on Facebook at facebook.com/LucasOilStadium
  • Follow Lucas Oil Stadium on Twitter at @LucasOilStadium and on Instagram at @Lucasoil.stadium
  • Follow Indianapolis Colts on Facebook at facebook.com/colts
  • Follow Indianapolis Colts on Twitter at @Colts and on Instagram at @Colts

Strollers

  • Strollers are permitted in Lucas Oil Stadium. However, Lucas Oil Stadium does not assume responsibility or offer a ‘check service’ for such items. Strollers may not block aisles or obstruct another patron’s view.

T

Tailgating

  • Tailgating is permitted in parking lots surrounding the Stadium. Guests are asked to not block other parking spaces to tailgate in or reserve parking spaces for late arriving guests. Lots generally open 5 hours prior to kickoff. R/V and standard vehicle reservations are available. Please call Denison Parking at 317-916-1760 or email mskaggs@denisonparking.com for parking information.

Taxi Service (Post-Game)

  • Taxis are generally available near large downtown hotels and other designated areas. In addition, after Colts home games a “taxi lane” is created on the west side of Illinois Street – south of South Street (just 2 blocks east of Lucas Oil Stadium).

Time Zone

  • Your game tickets are marked with the local kickoff time for each individual game. Please advise that Indianapolis does take part in daylight savings time as of April 2006 (Eastern Time Zone).

U

Umbrellas

  • Umbrellas are permitted in Lucas Oil Stadium. However, Lucas Oil Stadium does not assume responsibility or offer a ‘check service’ for such items. Umbrellas may not block aisles or obstruct another patron’s view.

V

Video Cameras

  • Due to NFL policy, video cameras are prohibited.

W

Water Fountains

  • Water fountains are located throughout Lucas Oil Stadium.

Wheelchairs

  • A limited number of wheelchairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. In the absence of an emergency, a valid driver’s license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks.

WiFi

  • Fans are encouraged to join the free “ColtsWiFi” network upon arriving at the stadium (no password required). Click here to learn more about WiFi at Lucas Oil Stadium.

Will Call

  • Will Call is located at the Lucas Oil Stadium Ticket Office at the SE corner of the stadium on street level.

X

Y

Z

Zero Tolerance

  • Lucas Oil Stadium and the Indianapolis Colts reserve the right to revoke the season tickets or stadium builders license of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law. Please be aware that the season ticket member is accountable for the conduct of his or her guest.

#

Advertising