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'Know Before You Go': Colts Release Health & Safety Plan For 2020 Season At Lucas Oil Stadium


Indianapolis – The Indianapolis Colts today released health and safety procedures for 2020 Colts home games at Lucas Oil Stadium. The procedures, which also include requirements for fans and stadium employees on game days, were designed to meet local, NFL, and CDC guidelines to help limit the spread of COVID-19.

The policies can be found at or on the Colts mobile app.

"As much as we're looking forward to the return of Colts football, our top priority during these challenging times is protecting the health of our fans, players, and employees and making sure the gameday experience at Lucas Oil Stadium is as safe as possible," said Pete Ward, Colts chief operating officer.  

"As with everything surrounding the pandemic, it will take a team effort to navigate this extraordinary situation and make the 2020 season a success," Ward said. "We'll need each fan and employee to be a team player by following these precautions diligently and keeping each other safe and healthy. We appreciate everyone's patience and understanding, and we will continue to communicate with and update fans throughout the season."

Since March, the Colts have worked with local health departments, NFL medical experts, and stadium officials to ensure CDC-recommended guidelines are followed on game days. As such, all stadium gameday operations have been reviewed and updated to ensure that proper procedures are in place for each game. Updated policies include:

Fans & Gameday Staff

  • Show Up 100%. Fans must not come to the stadium if they have been diagnosed with COVID-19, have experienced COVID-19 symptoms, or know they have been exposed to COVID-19. 
  • Entering & Exiting Stadium. Whenever possible, fans should use the stadium entrance noted on their tickets. Stadium staff will assist fans by identifying entrances and exits with reduced congestion.
  • Screening & Temperature Checks. Each fan and gameday employee will participate in a COVID screening, including a questionnaire and a temperature check, prior to entering the stadium.
  • Masks or Face Coverings Required. Consistent with local, NFL, and CDC guidelines, each fan and gameday employee will be required to wear a mask or face covering at all times, including during security screenings at stadium entrances and inside the stadium, except when actively eating or drinking.
  • Physical Distancing Required. Fans are required to practice physical distancing of at least six feet inside and outside of Lucas Oil Stadium. With multiple entries and exits at four separate gates and more than 1 million square feet of club, concourse, and corridor space, fans will have ample space to practice social distancing. Fans will not be allowed to gather in Lucas Oil Plaza or Bud Light Zone.
  • Pod Seating Required. Fan seating will be grouped in "pods" to maintain distance between groups who are not known to one another. Fans must sit in the seats assigned to them.
  • First Aid. If a fan or employee begins to feel ill after entering, he or she should visit the nearest First Aid Room, where an onsite medical team will be prepared to treat the person:
  • Street Level – Near Sections 148 (Main First Aid Room) or 118
  • Loge Level – Near Section 132
  • Terrace Level – Near Section 519 or 544
  • Tailgating. Tailgating will not be permitted in Colts-controlled parking lots, including the South Lot, the Northwest Lot, and Lot A. All other tailgating policies will be set at the discretion of the lot operators throughout downtown. Fans should contact the appropriate lot operator for its policy.
  • American Family Insurance Touchdown Town. Until further notice, Touchdown Town will not be active on game day.

Fan Transactions

  • Mobile-Only Ticketing. Ticketing will be completely mobile to create a more safe and secure entry experience for fans.
  • Security Screenings. Security screenings at stadium entrances will be conducted in a manner that minimizes person-to-person contact.
  • Cashless Transactions. During the 2020 season, all Colts games will be cashless. Major credit and debit cards, as well as mobile pay services, will be accepted at concessions and the Colts Pro Shop. Cash-to-card machines will be available outside sections 116 and 153 for fans who need to exchange cash for pre-paid debit cards.  
  • Food & Beverage. All concession and catering staff will be trained on CDC guidelines and required to wear personal protective equipment (PPE), follow enhanced handwashing procedures, and maintain cleaning and sanitization protocols for food and beverage contact surfaces. Fans will be separated from concession staff by plexiglass shields, and all food items will be served in single-serve, closed containers with pre-packaged disposable silverware and condiments.

Stadium Preparations

  • Limited Stadium Capacity. As was announced last week, capacity will be limited to a maximum of 2,500 attendees for the Sept. 20 home opener. Colts staff will meet with local health officials as early as this week to discuss capacity for future games.
  • Stadium Disinfection & Cleaning. Stadium staff will routinely disinfect all surfaces, including door handles, push plates, restroom fixtures and partitions, tables and furniture, trash cans, and other areas on a 24/7 basis. Every restroom will be cleaned and disinfected thoroughly on a daily basis using electrostatic products that provide coverage of all hard surfaces at a rate of 18,000 square feet per hour and kills 99.9% of bacteria in five seconds.
  • Directional Signage. Directional signage will be placed throughout the stadium to help maintain physical distancing. Fans and employees should follow all posted signage and continue to abide by physical distancing markers that appear in elevators, near escalators, in concession lines, restrooms, and other locations.
  • Stadium Roof/Window. The stadium is equipped with hospital-grade air filters and provides 24/7 air circulation. The total air supply and outdoor air ventilation are set for each event based on the specific event requirements and outdoor weather conditions. As such, the stadium roof and window will be open when weather and other operational conditions permit. Fans are encouraged to stay tuned to Colts social media the week of each home game to find out if the roof will be open or closed.
  • Hand Sanitizer Stations. Fans and employees will have access to hand sanitizer stations throughout the stadium. Fans and staff are encouraged to sanitize and wash their hands frequently on gamedays.
  • Staff Training & Protocols. Front-line stadium staff and vendors working game days will complete enhanced training on CDC guidelines, PPE, and other COVID-19 practices and protocols and will abide by all stadium health and safety policies.
  • Proximity to Players. All seating within 20 ft. of any field entrance, including at least the first eight rows of the lower stadium bowl, will be covered.

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