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Indianapolis Colts 5K FAQs | Indianapolis Colts - colts.com

Frequently Asked Questions

What is Colts Connect?

Colts Connect, located inside your Colts mobile app, is a digital hub for managing all Colts membership programs, including season tickets and Blue's Club, along with their res

Who has access to Colts Connect?

Colts Connect is currently available to each primary season ticket account holder, Blue’s Club member, Blue's Club + member and any ticket purchasers.

How do I download my Colts Connect Pass?
  1. Download or update the Colts mobile app
  2. Log into your Ticketmaster Account Manger via the Colts mobile app
  3. From the Colts app, click on "Colts Connect" button at the top of the menu screen
  4. Add your Colts Connect pass to your mobile wallet

Please note: You must be signed into your Colts account in the app through the Account Manager link to access Colts Connect Pass.

I'm unable to access my Colts Connect Pa

Make sure you are signed into your Ticketmaster account in the Account Manager section of the app. If you are signed in and unable to see your Colts Connect pass, please try logging out of your ticket account and logging back in under the Account Manager section. If you are still unable to access your Colts Connect pass, please contact the ticket office.

Is there a cost for the Colts Connect progra

No. Colts Connect is FREE and exclusively offered to Colts fans

Is my Colts Connect pass transferrable?

No. All incentives, rewards, and experiences associated with Colts Connect are exclusive to the primary account holder and are non-transferrable. Screen shots are not val

How can I utilize the 10% discount?

The program (excluding standard members) offers a 10% discount at Colts Pro Shop year around but it cannot be combined with any other promotions or discounts. Excludes clearance items, newly released products and others.

Colts Pro Shop – Tell the cashier that you have a Colts Connect pass to scan at checkout, and they will tell you when to scan your pass to receive your benefits.

May I bring in my own caterer?

All food and beverage must be provided by the Colts exclusive caterer.

How can I learn about more benefits of Colts Connect?

Make sure you have push notifications turned on for the Colts app. New benefits and special reward notifications will be sent through the app.

Does the food and beverage minimum include tax, service charge, and gratuity?

Tax, service charge, and gratuity are not included in the food and beverage minimum. Gratuity is at your discretion and not expected.

Can I bring in my own cake?

You can bring in your own wedding cake from a licensed baker.

Is linen included with the cost of venue rental?

Linen, china, glass and silver are an additional fee through Club's exclusive caterer.

Is there onsite parking?

Gridiron Hall has 180 dedicated onsite parking spaces and six ADA parking spaces. Additional parking spaces may be available depending on event date, event timing, shuttle service, etc.

Can I bring a bag into the stadium?

All bags are subject to search. Please refer to the NFL Clear Bag Policy.

What about inclement weather?

Race officials may, in their sole discretion, cancel, delay, or change the event in the case of extreme conditions that may affect the safety and health of participants. In case of delay or cancellation, immediate notification will be made through Indianapolis Colts Facebook, Twitter, and website. In addition, all participants will be notified via email. Should the event be canceled due to extreme weather or other conditions beyond the Colts' control, there will be no registration refunds or transfers.

If inclement weather (lightning, high winds, etc.) is forecast for race day, the Colts will post an update of the race status on Colts5K.com by 5 p.m. ET, the day prior to the event and notify all registrants via email. A second update will be posted by 6 a.m. ET, on race day. If the race is postponed on race day due to weather, the latest possible start time will be 9:00 a.m. (30-minute delay). If the race is delayed more than 30 minutes, participants will be permitted to walk the concourse and tunnel inside Lucas Oil Stadium to still "Finish on the 50-Yard Line" and receive their medals.

What if the event is canceled?

If the event is canceled, the Colts may host a Virtual 5K open to all registered participants. In such case, Finisher medals will be sent to all registered participants who participate in the Virtual 5K. All registered participants will still receive their race packets that will include t-shirt, medal and race bib. Details for the Virtual 5K will be announced via email in the event that the 2024 Colts 5K is canceled. Please note that if the Colts 5K is canceled, the Colts may postpone shipment of t-shirts, bibs, and medals to consolidate shipments.

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