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WAITING LIST POLICIES - FAQ

Why did the Colts create the Season Ticket Waiting List?
The Indianapolis Colts Season Ticket Waiting List was created to allow Colts fans an opportunity to secure season tickets and attend Colts games at Lucas Oil Stadium. We have learned that some people are using this waiting list as a means to secure tickets for resale on the secondary market. Please note that each Colts ticket is a revocable license. As such, the Colts may revoke season ticket privileges and may withhold approval of any transaction relating to season tickets, including preventing the renewal or transfer of season tickets. If the Club sees that an account’s activity primarily consists of the purchase and sale of tickets on the secondary market, the Club may exercise its right to not permit the renewal of those seats for the following season. Additionally, absent unique circumstances, the Colts typically will not authorize any transactions on the Colts Seat Transfer Marketplace unless the season ticket holder has held the particular tickets in his or her account for a minimum of two consecutive seasons.

Are there any additional fees involved if I join the Waiting List?
Besides the $150 per seat non-refundable deposit, there are no additional fees to join the waiting list.

Why is the deposit non-refundable?
The waiting list offers fans a fair and organized process to access Season Tickets or Club Seats when they become available. By making deposits non-refundable, the Colts can confirm the interest the member has in purchasing season tickets.

Does my deposit guarantee that I will get tickets next season?
Your deposit holds your place on the waiting list but does not guarantee that you will receive Club Seats or Season Tickets. Each season, we hope to be able to assign seats to members on the waiting list and eventually accommodate everyone on the list. The availability of seats depends on the number of existing season ticket holders that choose not to renew their Club Seats or Season Tickets each season along with the list of seat addition and seat improvement requests we receive from existing season ticket holders.

What happens to the deposit in my Waiting List account when I purchase season tickets?
When Club Seats or Season Tickets are assigned to your account, 100% of your deposit will be applied as a credit towards your first year’s ticket purchase.

What do I get for joining the Club Seat or Season Ticket Waiting Lists?
You will receive a Colts e-newsletter, special opportunities to purchase preseason and post-season tickets (subject to availability) before they go on sale to the public, and an annual update of your position on the waiting list.

How do I find out where I am on the list?
Each year, you will receive a waiting list update regarding your position on the waiting list. You will be assigned a My Colts Ticket Account that you can access and update through Colts.com. It is important that you keep your contact information and email address updated in your Colts Ticket Account in order to receive these updates.

How do I change my account information?
You can update your address, phone number, or email address by logging on to Colts.com and accessing My Colts Wait List Account. To make changes to your account, you will need to enter your Account ID or email address and PIN # or password.

When will I know if I am getting Club Seats or Season Tickets prior to each season?
At the end of every season we send out invoices to all existing season ticket holders. They will have 30 days to send payment back to us. After the deadline, we will work on seat improvement and seat addition requests for existing season ticket holders. This entire process is normally completed in April. After this process, you will receive a notice regarding seat availability for that season.

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Season Ticket Seat Location Marketplace
Colts Transfer Marketplace is the OFFICIAL website where fans can buy and sell Colts seat location rights. Visit http://colts.strmarketplace.com to list your seat location for sale or to view current seat locations for sale.